Returns and Refunds

If your item is defective,  please contact us and we will do what we can to make it right. Please note that we are not a huge corporation, and timing may vary due to the season. We will do everything we can to process your requests in a timely manner. 

Overview

We have a 30 day return policy. At this time, we do not offer refunds past 30 days after receipt of purchase.

To be eligible for refund, your item must be unused, in the same condition you received it, and in it's original packaging. If you received your item damaged,  we require that you email us pictures for proof of damaged receipt. To complete your return, we require proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and to let you know if your return meets the requirements for refund approval. 

If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 10 business days on our end. 

Steps to take for late or missing refunds

• Check your bank account
• Contact your credit card company, it may take some time before your refund is officially posted
• Contact your bank. There is often some processing time before a refund is posted

If you’ve taken these steps and still have not received your refund in the expected time frame alloted, please contact us at PaulaBlancaArt@gmail.com.

Shipping returns

To return your product, please mail your product to:

Art by Paula Blanca

611 N. Schuster Pkwy

Tacoma, WA 98402

 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You will be responsible for paying for your own shipping costs for returning your item. 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at PaulaBlancaArt@gmail.com for questions related to refunds and returns.